Covid-19

Important information

Click Here for our Covid-19 Risk Assessment,

Click Here to see our new opening poster,

Click Here to view our track and trace policy.

Questions and Answers

Can I access the railway from the Garden Centre?
Yes, we are now entering through the garden centre again.

Where are the nearest toilets?
Toilets are located in the car park and near the cafe in the garden centre.

How much does a ride cost?
The Booking Office has re-opened and is issuing tickets, the fare is £1 per person, customers under two years old travel free.

Will you accept cash?
Yes, we accept cash payments at the Booking Office, we can also accept card payments as well.

Can I park my buggy or pram at the railway?
There is a buggy/pram park at the railway however, we cannot accept any liability for your personal belongings whilst riding on the train.

Can I take a picture of the locomotive?
We cannot guarantee that you will be able to take any photos prior to boarding the train. For the driver’s protection customers may not be allowed near the locomotive at this time. However please feel free to take pictures and videos during your ride.

Is there station staff that can assist me onto the train?
Unfortunately, at the moment we cannot assist passengers onto the train.

Can you look after our personal belongings?
For the safety of our staff, we cannot look after any personal belongings from our customers.

Can I ride more than once?
Yes, however, if you wish to ride more than once you may have to leave the train and re-join the queue.

What COVID precautions have you introduced on the site?
We have hand sanitisers available on entry and exit and will be actively managing numbers on the station. We are providing the necessary protective equipment for our volunteers to do their roles at the railway. An hourly cleaning regime is in place.

What COVID precautions have you introduced on the trains?
For safety, we are limiting to one family bubble per carriage.

Do we have to wear face coverings?
Face coverings are advised during your visit with us to protect yourself, other customers and our volunteers.